Lead Retail Sales Associate

Description

The Lead Sales Associate prepares the store registers for the day and closes at the end of business. They lead a team of Sales Associates in engaging with customers and guests, selling merchandise, and providing information about the Country Music Hall of Fame and Museum's exhibits.

• Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude, and effective communication.
• Complete daily opening and closing procedures with accuracy.
• Ring up guests and provide great customer service.
• Maintain a tidy and organized store and restock product in down times.
• Provide customer-focused service; welcome customers to the store and assist them with requests.
• Manage bank deposits, balance point of sale drawers, and change orders.
• Perform daily activities and tasks assigned by Keyholders and Management.
• Protect the security of cash, inventory, and other assets according to company guidelines and directives.
• Aid in the execution of daily tasks and maximize sales.
• Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff.
• Think and react in a high-energy, fast-paced environment.
• Maintain a "team-oriented" outlook.
• Show innate sense of responsibility and accountability.
• Communicate goals, procedures, and customer service guidelines to Sales Associates.
• Able to perform other tasks as assigned from time to time by Store Management without hesitation.
• Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs.

Requirements

• Minimum Requirements: High School graduate, 1 - 2 years’ retail experience.
• Preferred Qualifications: Strong customer service skills, outgoing and friendly personality, knowledge of country music a plus, college degree or college courses in a related field, 1 – 2 year’s supervisory experience in a retail environment.

Key Qualifications (Knowledge, Skills & Abilities)

• Ability to multi-task and problem solve.
• Upbeat and energetic.
• Weekend and evening availability.
• Demonstrates empathy and a sense of ownership, actively striving to make another's experience better.
• Strong communication skills (oral, written and presentation).
• Hands-on, initiator, and hard worker.
• Detail-oriented.
• A team player.
• Ethical, honest and accountable.

Conditions of Employment

• Punctuality and reliability.
• Ability to uphold a strong attendance record.
• Must be able to work a flexible schedule including weekends, evenings and some holidays.
• Standing required for almost entire work shift.
• Bend, lift, open, and move product up to 50 pounds as needed.