Lead Retail Customer Service Associate

About the role

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Ensures quality during and after production process
• Ensures communication among shifts
• Captures, coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Affixes labels to parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Maintains inventory of shipping supplies
• Offers assistance to customers by suggesting appropriate shipping methods

Requirements

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Qualifications

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Skills

• Consultative selling
• Production flow management
• Customer service
• Shipping and logistics

Benefits

Not specified

Pay

Not specified

Schedule

Not specified