Lead Retail Customer Service Associate

About the role

The Lead Consultant is responsible for overseeing all aspects of the store's operations, including print, signs & graphics, and shipping. They manage production flow, take customer orders, and provide expert advice to both customers and team members.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Ensures quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Aids in the training of store team members
• Collates, sorts and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Fulfills secondary responsibilities for coordination of all shipping related services and activities
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

Requirements

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Qualifications

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Skills

• Consultative selling
• Production management
• Customer service
• Shipping and logistics

Benefits

Not specified

Pay

Not specified

Schedule

Not specified