Lead Retail Customer Service Associate
About the role
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes.
Responsibilities
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- Tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Ensures quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Affords assistance to customers by suggesting appropriate shipping methods
- Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Requirements
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Qualifications
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Skills
- Consultative behaviors
- Production flow management
- Customer service
- Equipment operation
- Quality assurance
- Communication
- Team leadership
- Shipping coordination
- Parcel assembly
Benefits
Health, vision and dental insurance, retirement, and tuition reimbursement.
Pay
$19.15 - $22.52/hr
Schedule
Regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.