Lead Registration Associate

Responsibilities

• Ensures a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility.
• Covers break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
• Aids the Supervisor in managing fluctuations in volume by requesting reinforcements if necessary and flexing staff if needed to meet productivity expectations.
• Knowledgeable about all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures.
• Takes the lead in assuring compliance and completion of all daily duties within the department under the Supervisor's direction.
• Sets the example in exemplary customer service and overall conduct, relating well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Benefits

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Pay

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $17.52 to $25.85. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.