Lead Receptionist (Outpatient Behavioral Health) Oak Brook

Position Summary: The Receptionist is a key member of the Relief Mental Health care team, responsible for creating a welcoming, professional, and efficient front desk experience for patients. This role supports patient flow, data accuracy, revenue integrity, and overall clinic operations while upholding HIPAA compliance and exceptional customer service standards. Job Responsibilities: Supervise and support corporate receptionists, ensuring coverage and timely and accurate completion of receptions tasksDeliver compassionate support, attention, and assistance to all prospective and existing patients and families while ensuring compliance with all health care regulations, including HIPAAAnswer and route all incoming calls, voicemails, emails and faxes at the corporate office to the appropriate department, staff and/or clinicComfort patients by anticipating anxieties, effectively answering questions and escalating any concerns or issues to the appropriate staff when needed Work alongside the Intake Department to screen and transfer new patient calls to the appropriate Contact Center Queue or Intake Coordinator based on patients’ interest/clinical needs Maintain accurate documentation in the Receptionist Activity LogGreet patients upon arrival, follow check-in procedures and notify providers once patients are ready to be seenConfirm and update patient demographics and insurance informationEnsure patients are accurately reflected in internal systemsRun daily and weekly insurance verificationsIdentify and flag inactive insurance plansCollect patient copays, cash-pay balances, and cancellation fees Communicate outstanding balances discreetly and professionallyProvide and collect required paperwork and assessmentsSchedule or confirm follow-up appointments based on provider instructionsThank patients at checkout and provide clear next-step instructionsConduct appointment confirmation calls/textsReview upcoming schedules to identify gaps, errors, or double bookingFollow cancellation, rescheduling and no-show policies and procedures and maintain clear communication with clinic staff when last minute changes are made to appointments/provider schedulesPerform next day patient auditsPerform clerical duties including but not limited to scanning, copying, faxing and uploading patient records, inputting authorization information and managing medical record requestsPrepare treatment rooms and new patient paperwork alongside Clinical Assistants ahead of patient appointmentsEnsure reception area remains clean and inviting; restock coffee, tea and water as neededMaintain office inventory and equipment by anticipating supply needs and expediting supply ordersUtilize Monday.com to track pending leads and patient communicationPerform additional intake, reception or clerical tasks as needed or assigned by other departments Qualifications: Experience in medical billing, benefits, or authorizations requiredHigh school diploma/GED required, Bachelor's degree preferredPrior experience in a medical, mental health, or customer service setting preferredGreat communication and interpersonal skills and a strong affinity for customer serviceExcellent attention to detail, organizational ability and time-management skillsComfort using technology systems (EHR, scheduling platforms, Monday.com, insurance portals)Ability to manage multiple priorities in a fast-paced environmentProfessional, compassionate, and patient-centered demeanor