Lead Receptionist

About the role

Westerwood is a premier senior living community seeking a friendly, organized, and dependable Lead Receptionist to join our incredible team. This position is full-time and scheduled 8:00 am–3:30 pm, Monday–Friday. As the first point of contact for residents, families, visitors, and staff, the Lead Receptionist plays a vital role in creating a welcoming environment while ensuring smooth and efficient front desk operations. This position oversees receptionist scheduling and front office functions, provides exceptional customer service, and serves as a key communication hub within our senior living community.

Responsibilities

• Manage receptionist schedules, including coverage, timekeeping, and paid time-off requests
• Answer, screen, and direct incoming calls in a timely and professional manner
• Welcome residents, visitors, vendors, and guests with courtesy and professionalism
• Ensure visitor sign-in procedures are followed and maintain front desk security protocols
• Monitor fire alarm panels and communicate emergencies or maintenance concerns to the appropriate departments
• Contact emergency services (fire, police, ambulance) as needed according to established policies and procedures
• Assist with administrative and clerical tasks to support daily community operations
• Maintain a positive, professional, and customer-focused front desk environment

Qualifications

• High school diploma or equivalent required; additional office or administrative training preferred
• Minimum of two (2) years of receptionist, customer service, or general office experience preferred
• Proficiency with office equipment and basic computer systems
• Strong verbal and written communication skills with a professional demeanor
• Excellent organizational skills and the ability to manage multiple priorities
• Ability to remain calm and respond effectively during emergencies or high-pressure situations
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• Must successfully meet all background check requirements applicable to employees working with older adults

Benefits

• Competitive pay, pay for experience and annual pay increases
• Excellent benefits including medical, dental, vision, free life and disability insurance, flexible spending account, generous PTO, paid holidays, DailyPay (pay on demand), 401k retirement with company match, and more
• Scholarship opportunities and tuition assistance
• Referral bonuses up to $1,000

Why join the Westerwood team?

Serving seniors for over 45 years! Named a Top Workplace by CEO Magazine for 10 consecutive years! Meaningful and rewarding employment! A work environment that is fun, friendly, supportive, and caring!