Lead Ramp Agent/Cabin Cleaner (MCO)

About Us

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services. Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist.

Position Overview

A Lead is a subject matter expert who coaches, motivates and guides operational work performed by their peers. Leads are responsible for monitoring and reporting any extraordinary performance or deviations from operational standards. As a Lead Ramp Agent/Cabin Cleaner, you will work as part of a team delivering safe and efficient aircraft services while providing the highest level of customer service, keeping passengers and aircraft moving safely and on time.

Responsibilities

• Ensures all QAS and customer safety standards are met and maintained
• Properly and safely loads and unloads passenger bags and freight
• Protects passenger bags and freight from elements, damage and vandalism
• Holds equipment certifications and operates equipment safely
• Responsible for aircraft cabin cleaning, to include: seats, seat back pockets, floors, pantries, galleys, toilets, telephones, windows, flight deck (if specified), and passenger & crew compartments; removing trash; wiping tables; and clearing waste from aircraft
• Performs cabin dressing, to include: arranging seat belts; replacing head rests, pillow covers, & seat back pocket items; restocking toilet items and blankets/duvets; and disinfecting/deodorizing aircraft as stated
• Must successfully complete all training classes

Requirements

• High school diploma or equivalent
• A valid driver's license is required for this position
• Must have or be able to obtain a SIDA airport badge
• This position requires an employee to obtain a US Customs and Border Protection (CBP) seal. Orlando CBP requires US citizenship or US permanent resident status in order to receive a CBP seal
• Must be able to read, write, understand and carry out instructions in English
• Must be able to verbally direct in English
• Maintain and treat all information as confidential
• Possess the tact to deal with all levels of employees and client representatives

Qualifications

• Prior experience in aircraft baggage handling is preferred
• Leadership experience in prior positions is a plus
• Knowledge of aircraft cargo equipment such as ULDs, cans, dollies, and tugs
• Prior experience with K-loaders preferred
• Loading and off-loading of aircraft cargo and passenger baggage
• Bilingual a plus

Work Environment

• Physically strenuous, prolonged periods of time standing with exposure to noise (may be excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment
• Prolonged periods of time standing with exposure to prevalent weather, dust, dirt, fuel, fumes and noise, in or around heavy equipment and moving vehicles

Physical Demands

• Must be able to use hands to handle or feel objects, tools or controls; reach with hands and arms; speak and hear efficiently
• Able to lift, push, pull up to 75 pounds at times
• Ability to climb ladders of up to 15 feet in height
• Prolonged periods of sitting, standing, walking, bending, stooping, pushing and pulling

Benefits

• Competitive wages
• Insurance - health, dental and life, AD&D and LTD
• 401(k) retirement plan with company match / Pension plan with employer match
• Employee Assistance Program
• Employee discounts
• Advancement opportunities
• On the job training
• Employee Recognition Program
• DailyPay
• Flexible schedule
• $300 referral bonuses - unlimited

Benefits may vary by position and location.