Lead Quality Engineer

Key Responsibilities

• Ensure Quality procedures are current and followed consistently by Quality team members.
• Exhibit a high regard for customer satisfaction and supplier partnering.
• Lead or facilitate Company Quality and Process Improvement projects.
• Represent the Quality Department in customer and vendor meetings both on and off site.
• Liaison with 3rd party registrar for ISO 9001 & AS9100 audits as well as customer audits at IEWC facilities.
• Provide guidance to Quality team members on Product Compliance (ROHS, REACH, Conflict Minerals, Prop 65, TSCA).
• Process Customer Complaints in Sales Force.
• Enter data for trend analysis for Customer Returns, Customer Corrective Actions, Customer complaints, and Supplier Corrective Actions.
• Synchronize all supplier returns with Quality Coordinator.
• Provide guidance to Coordinators in filling out Quality Surveys submitted by Customers.
• Quality Analysis
  • Using Quality Data, identify cost saving opportunities and work with corresponding functional owners in reducing overall business costs.
  • Verify the effectiveness of ISO Quality Audits (internal and external), Action Items, Customer Complaints, and Customer and Supplier corrective actions and provide closure when appropriate.
  • Audit
    • Carry out Supplier Quality audits to improve supplier performance and build partnerships with suppliers.
    • Lead Internal audits and ensure compliance to ISO9001 & AS9100 standards.
    • Compile, analyze, and report data regarding customer returns, corrective actions and customer complaints, as well as be the point person for supplier development program.
    • Generate action items from audit findings and partner with internal and external key players to put corrective actions into place.
    • Maintain records of the nature of non-conformities during internal audits and of any subsequent actions taken, and ensure involvement of appropriate personnel to address these situations.
    • Quality contact for Customers and Suppliers
      • Ensure customer requests & complaints are managed to satisfaction and completion.
      • Technical Support
        • Report status of projects and programs to Quality management according to schedules.
        • Develop teams to assist in project development and completion.
        • Investigate suggestions, ideas and concepts from employees, at the direction of Quality management.
        • Participate on cross-functional teams to ensure the continuous, on-going improvement of methods, processes, productivity and quality, while reducing costs.
        • Perform internal audits at company facilities as required.
        • Training
          • Present quality briefings to new and current employees as required.

Qualifications

• A bachelor’s degree and 5+ years of related experience; or a combination of education and experience.
• 1+ years of SAP configuration preferred.
• Certified Quality Auditor certification or equivalent.
• A valid driver’s license and an ability to obtain a passport.

Values and Competencies

• Support IEWC’s commitment to its Vision, Values and Purpose.
• Technical Skills
  • Education and/or Experience: A bachelor’s degree and 5+ years of related experience; or a combination of education and experience.
  • Computer Applications Skills: Ability to work in a Windows environment, to work with your department’s business applications and with standard current computer applications, including SAP.

Physical Demands

• Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• Occasionally is exposed to a Distribution Center or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high. Occasionally is exposed to risk of electrical shock.
• Work Environment: Occasionally is exposed to a Distribution Center or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high. Occasionally is exposed to risk of electrical shock.
• Travel: Occasionally required to perform work related travel.
• Reasonable accommodation: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.