Lead Project/Program Manager

About the Role

ADP is seeking a Lead Project / Program Manager to thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued. In this role, you will lead a project team to implement client HCM projects by planning, organizing, controlling, and deploying key milestones, deliverables, and resources according to client and business goals. You will use specific templates and techniques to manage through the preferred project life cycle, ensuring business goals and objectives are accomplished within designated timeframes and budgets.

Your primary goal is to lead the project team to successfully implement clients on HCM products and services. Each day will present new challenges and questions, requiring tailored solutions for each client. You will build rapport, establish trust, and maintain professionalism with clients and team members while managing all project phases, including initiation, planning, execution, monitoring, control, and closure.

Responsibilities

• Manage large project teams responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are met within designated timeframes and budgets.
• Develop strong partnerships and working relationships at all levels of the organization, both internally and externally.
• Identify cross-functional resources critical to project objectives and build diverse collaborative teams to drive business success.
• Lead and influence initiatives and projects, providing strategic insights to enable efficient execution of project deliverables and milestones, including managing the full life cycle of projects.
• Provide analysis and status reports of the project, including business case, ROI, and post-project review.
• Assess, manage, resolve, and escalate (if necessary) risks and issues.
• Champion best practices and process improvement, providing recommendations to create an exceptional client implementation experience.
• Use critical thinking and problem-solving skills to approach new situations.

Requirements

• At least 8 years of project management experience and/or continuous improvement experience.
• Prior work experience leading medium to large cross-functional and/or multi-year projects from concept to delivery.
• Strong knowledge of project management processes, tools, and structured methodologies.
• Ability to guide and inspire others in a consultative approach, driving collaboration and client focus within the project team and internal partners.
• Effective communication skills, both verbal and written.
• Ability to manage multiple and changing priorities with flexibility and adaptability.
• Demonstrated learning agility, critical thinking skills, and the ability to apply basic concepts in new situations.
• Ability to work and thrive independently as well as in a collaborative, matrixed team environment.
• Experience coaching, training, and mentoring other team members with less experience.

A college degree is not required if you have the necessary skills or equivalent experience, such as military experience. ADP values the unique talents and experiences Veterans bring to the table.

Preferred Qualifications

• Industry expertise applied to client solutions through in-depth consultation and best practices.
• Ability to maintain focus and work effectively with multiple demands.
• Initiative to seek out answers, solutions, and positive outcomes.
• Process-oriented with a high attention to detail.
• Proficiency using Microsoft Office suite and experience with tools such as Financial Force, Anaplan, or Confluence.
• Experience in the Human Capital Management (HCM) industry and/or knowledge of payroll.
• Certifications such as PMP, PgMP, PHR, SPHR, CCP, CBP, HCS, or similar from highly recognized professional learning institutions.

Benefits

• Inclusive culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives and insights.
• Opportunity to join Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Agile and dynamic work environment with plenty of opportunities for career growth.
• Ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, focusing on health and well-being.
• Support for mental health and well-being.
• Company-paid time off for volunteering for causes you care about.