Lead Project Manager, Implementations

About the role

The Lead Project Manager, Implementations is accountable for the successful onboarding and implementation of ConcertAI's Data Aggregation and Analytics solutions. This role serves as the primary point of contact and engagement leader for customers throughout the implementation lifecycle, managing cross-functional teams, client stakeholders, third-party data vendors, and internal delivery resources.

Responsibilities

• Serve as the primary customer-facing leader throughout implementation. Establish trusted relationships with business, operational, compliance, and technical stakeholders. Lead implementation kickoff meetings, governance reviews, executive steering meetings, and status updates. Manage customer expectations regarding scope, timeline, dependencies, and deliverables. Act as the primary escalation point for implementation-related issues.
• Develop and maintain detailed implementation plans, timelines, milestones, and dependencies. Drive execution of customer onboarding projects from initiation through hypercare. Coordinate activities across Product, Engineering, Data Operations, Compliance, QA, and Customer Success teams. Monitor project health and proactively address risks, issues, and roadblocks. Maintain implementation governance standards and project management best practices.
• Scope & Change Management: Ensure implementations remain aligned to contractual scope and approved requirements. Manage scope changes and facilitate formal change request processes. Identify and mitigate scope creep risks. Maintain project assumptions, decisions, risks, issues, and dependency logs. Provide impact assessments for requested changes.
• Vendor & Third-Party Coordination: Lead onboarding and coordination activities with specialty pharmacies, distributors, hubs, data providers, and other third-party partners. Manage vendor timelines, deliverables, dependencies, and testing activities. Facilitate resolution of data acquisition and integration challenges. Coordinate vendor readiness for production deployment.
• Testing & Deployment Governance: Oversee implementation readiness and testing governance. Coordinate internal QA, system testing, integration testing, and User Acceptance Testing (UAT). Ensure testing milestones and defect resolution targets are achieved. Lead go-live readiness reviews and deployment planning activities. Coordinate production launch activities with customers and internal stakeholders.
• Hypercare & Transition Management: Lead post-go-live stabilization activities. Monitor implementation success metrics and customer adoption. Facilitate transition to Customer Success and ongoing Operations teams. Ensure successful completion of implementation objectives and project closure activities.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Engineering, Analytics, or related field.
• 5+ years of experience managing enterprise software, healthcare technology, data integration, or analytics implementations.
• Experience leading customer-facing projects involving multiple stakeholders and third-party vendors.
• Strong project management, organizational, and stakeholder management skills. Demonstrated ability to manage multiple concurrent projects and competing priorities.
• Excellent communication, presentation, facilitation, and executive engagement skills.
• Experience with project management tools such as Smartsheet, Jira, Microsoft Project, or similar platforms.

Preferred Qualifications

• Experience within Life Sciences, Pharmaceutical, Healthcare Data, Specialty Pharmacy, Hub Services, or Commercial Analytics environments.
• Familiarity with healthcare data aggregation, patient services data, claims data, specialty pharmacy data, and related data ecosystems.
• PMP, Agile, Scrum, or related project management certification.
• Experience working in regulated healthcare environments.