Lead Program Manager, Client Project Delivery for Professional Services (RapidScale)(REMOTE)

About the role

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. The Professional Services team is looking for a consultative Project & Program Manager to drive our customers' large-scale technology and business transformation initiatives. You will be at the forefront of guiding large-scale, complex initiatives and helping customers drive business transformation projects and programs. You will be responsible for gathering business, technical, operational, and commercial objectives from the customer and working backwards to build and maintain a successful engagement. Your ultimate goal will be to drive customer satisfaction, delivery excellence, and business value through high-level and tactical communication, strong cross-functional leadership, disciplined execution, thoughtful resource planning, and effective management of delivery metrics, financial performance, and outcomes.

Responsibilities

• Lead large-scale, complex cloud, infrastructure, cybersecurity, and business transformation programs for RapidScale's strategic and enterprise customers.
• Serve as the primary engagement leader, partnering with executive stakeholders to define business outcomes, align priorities, and ensure successful delivery of transformational initiatives.
• Independently plan, execute, and govern multiple concurrent projects and programs, ensuring alignment to customer objectives, contractual commitments, scope, financial targets, and delivery milestones.
• Build and maintain trusted advisor relationships with customer executives, sponsors, and key stakeholders by providing strategic guidance, proactive communication, and consultative leadership throughout the engagement lifecycle.
• Lead cross-functional teams across Professional Services, Engineering, Product, Support, Sales, Customer Success, and partner organizations to deliver integrated cloud and managed services solutions.
• Facilitate executive steering committees, governance reviews, and program status meetings, translating complex technical, operational, and financial information into clear business recommendations and actionable decisions.
• Own engagement governance, including management of risks, issues, assumptions, dependencies, changes, escalations, scope management and stakeholder communications.
• Drive delivery excellence through disciplined program controls, resource planning, forecasting, budget management, milestone tracking, and performance measurement.
• Own the financial performance of assigned engagements, including revenue realization, profitability, forecast accuracy, scope management, and overall program health.
• Apply business and financial acumen to delivery decisions by evaluating tradeoffs, identifying risks and opportunities, and helping customers align investments to desired business outcomes and return on investment.
• Monitor customer satisfaction and engagement health, proactively identifying concerns, leading corrective actions, and driving successful business outcomes that strengthen long-term customer relationships.
• Collaborate with leadership to optimize resource allocation across projects and programs, balancing customer commitments, organizational priorities, technical capabilities, and delivery capacity.
• Identify opportunities for process improvement