Lead Program Instructor - YMCA Camp Cullen

Brief Description

Essential Functions and Responsibilities:

• Assists in managing a team of Program Instructors.
• Welcome guests and co-workers and provides excellent customer service by responding to questions and concerns.
• Presents to guests in clean, designated uniform with impeccable hygiene.
• Acknowledge guests' needs and provide effective and efficient solutions.
• Provides security for the YMCA, ensuring the safety of guests and co-workers while at Camp Cullen.
• Responds to situations involving removal of members or non-members who act inappropriately, threaten, or present a danger to others.
• Completes Incident Reports for all incidents within the Y.
• Follows all YMCA policies and safety procedures and instructions.
• Understands and acts responsibly during emergency situations, completing appropriate incident reports.
• Reports any facility needs; calls maintenance or logs work orders in the facility, ensures that the cleaning crew is notified to vacate rooms or address specific issues, and ensures amenities are replenished.
• Plan and teach Outdoor Education and Recreation Programming.
• Lead activities such as archery, zipline, riflery, climbing towers, team building, etc.
• Apply good teaching and leadership skills to provide quality instructions.
• Carry, transport, and use necessary equipment during activities.
• Develop rules and procedures for program areas of camp or assigned activity, ensure adequate program supplies, maintain or improve equipment and/or facilities.
• Ensure the safety and supervision of guests, students, and participants.
• Ensure facilities are clean and presentable at all times.
• Perform other duties as assigned, requiring the same effort, skills, and responsibility when program requirements are changed and modified.
• Due to the nature of our business, some flexibility on hours may be required.
• Other duties as assigned.

YMCA Culture & Cause Expectations

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Hopeful-Take an optimistic or positive view of future outcomes.

Genuine–To be honest and open in relationships with others.

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Qualifications

• Strong time management and attention to detail.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent written and verbal communication.
• Ability to pass background check and initial drug test.
• Ability to move on site (shared housing provided).
• Ability to share housing with other on-site staff.
• Ability to work with integrity, discretion, and professionalism.
• Ability to work independently and be self-motivated.
• Ability to work with school personnel, students, staff, and guests.
• Ability to work as part of a fun, high-energy team.
• Ability to work in a fast-paced environment and perform all daily tasks and responsibilities.
• Plan and facilitate recreational, team-building, and/or environmental education activities.
• Employ conflict resolution skills and techniques.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Physical Demands

• Continually required to walk and stand on uneven terrain, both downhill and uphill.
• Lift, carry, and/or move up to 25 pounds.
• Occasionally assist in lifting, carrying, and/or moving up to 50 pounds.
• Possess sufficient stamina to perform physical tasks.

Position Summary

This position is responsible for providing the highest quality of guest services for all our guests, participants, and students. Must be able to move on-site and employ flexibility throughout workdays. Responds to and anticipates the needs of our guests and embodies the five core values of the YMCA of Greater Houston. The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.