Lead Production Engineer

Responsibilities

• Own the stability, availability, and performance of critical business applications and technology platforms.
• Lead the investigation and resolution of complex production issues across multiple systems and teams.
• Drive root cause analysis efforts and implement long-term corrective actions to prevent recurring incidents.
• Build automation and tooling to reduce manual operational work and improve support efficiency.
• Partner with software engineers, infrastructure teams, and business stakeholders to improve system reliability and operational processes.
• Develop monitoring, alerting, and observability solutions to proactively identify issues before they impact users.
• Participate in incident response and service restoration efforts while improving processes around problem management.
• Identify opportunities to optimize platform performance, scalability, and resiliency.
• Establish and maintain operational best practices, documentation, and support standards.
• Mentor junior team members and contribute to the overall growth of the production engineering function.

Qualifications

• 7+ years of experience in Production Engineering, Site Reliability Engineering, Application Support Engineering, Platform Engineering, or related disciplines.
• Strong experience supporting mission-critical applications within complex enterprise or financial environments.
• Proficiency with Python, Shell scripting, or similar languages used for automation and tooling.
• Strong understanding of Linux and distributed systems.
• Experience with monitoring, observability, logging, and alerting platforms.
• Demonstrated experience leading incident investigations, root cause analysis, and operational improvement initiatives.
• Knowledge of ITSM, incident management, change management, and problem management processes.
• Experience partnering closely with technical and non-technical stakeholders across an organization.
• Strong communication skills with the ability to influence, prioritize, and drive outcomes across multiple teams.