Lead Product Service Engineer - Gas Turbine Hot Gas Path Systems

About the role

Join GE Vernova’s Product Service Engineering team and play a pivotal role in the energy sector, where every day presents new challenges and opportunities to make a global impact. As Lead Engineer—specializing in Gas Turbine Hot Gas Path Systems—you’ll be at the forefront, working directly with customers and cross-functional teams to resolve complex technical issues in real time. Your responsibilities will span from urgent daily troubleshooting to in-depth root cause analyses, each carrying significant, long-term implications for both GE Vernova and our global customer base. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.

Responsibilities

• Serve as the primary technical contact for customers, rapidly addressing urgent hot gas path-related challenges to ensure safe and reliable turbine operation; deliver solutions and guidance with a focus on accuracy, quality, and promptness to consistently exceed customer expectations.
• Tackle high-stakes technical problems as they arise, applying engineering expertise to diagnose issues and deliver actionable solutions—often under tight deadlines and in demanding environments; ensure all responses are thorough, precise, and timely, maintaining the highest standards of technical excellence.
• Interface with design, commercial, and field teams to resolve technical issues, drive root cause analyses, and implement effective solutions that meet both customer needs and GE Vernova’s business objectives; apply rigorous engineering techniques and processes to achieve uncompromising accuracy, exceptional quality, and swift resolution.
• Establish and maintain strong relationships with internal interfaces to ensure customer requirements are fully understood and proactively addressed; foster collaboration and effective communication across teams to consistently deliver on customer expectations.
• Work closely with both external and internal suppliers to identify and implement the most cost-effective solutions that meet customer requests; ensure that all recommendations and actions maintain GE Vernova’s standards for accuracy, quality, and timely execution.
• Prepare and present clear, impactful technical information to customers and senior leadership, translating complex engineering findings into practical recommendations; this includes User Conferences and other customer touchpoints, as well as written communications such as Technical Information Letters (TILs or ETCs), which must provide clear, accurate, and timely instructions to gas turbine customers regarding technical issues, risks, and recommendations for resolution.