Lead Product Manager, Automation

About the role

The Lead Product Manager drives enterprise value by developing automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy. This role partners across teams to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, and clinical/operational outcomes.

Responsibilities

• Partners across teams to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, and clinical/operational outcomes.
• Through data analysis and process mapping, define leading indicators to measure success and guide continuous improvement.
• Promote scalable, reusable automation capabilities and responsible automation adoption within a regulated healthcare environment.
• Focus on working directly with CenterWell segments to uncover, shape, and advance automation opportunities that deliver measurable value.
• Apply data analysis, journey mapping, and process mapping to identify friction points, measure opportunity size, and define clear leading indicators of success.
• Guide development of automation use cases from concept through validation, partnering with product, engineering, clinical, compliance, and operational teams.
• Ensure solutions meet user needs, promote reuse of scalable AI-enabled capabilities, and refine opportunities using performance insights and priorities.

Requirements

• Experience: 5+ years in experience strategy, service design, process improvement, or automation-focused roles, with experience developing opportunities.
• Process & Analytical Expertise: Experience in process mapping (e.g., journey maps, swimlanes, value stream mapping) and using data to identify inefficiencies, measure opportunities, and define leading indicators.
• Automation & AI Exposure: Working knowledge of automation technologies (e.g., RPA, workflow orchestration, agentic automation) and familiarity with AI/ML or generative AI applications in enterprise settings.
• Healthcare Knowledge: Understanding of healthcare workflows and ecosystems, including clinical and operational processes across Home Health, Primary Care, or Pharmacy.
• Cross-Functional Collaboration: Ability to partner with product, engineering, clinical, compliance, and operations teams to shape and advance solutions.
• Human-Centered Design Mindset: Ability to translate user needs and challenges into scalable, experience-driven solutions.
• Communication & Influence: Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to align diverse teams around opportunities and outcomes.

Qualifications

Preference given to candidates in these locations, with expected in-office work as needed:

• Boston
• MADallas/Fort Worth, TX
• Fort Lauderdale/Miami/Orlando/Tampa, FLLouisville, KY
• Nashville, TN
• New York, NY
• Washington, DC

Additional Information

Approximately 15% travel. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.