Lead Product Management and Development - Digital CX

About the role

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Responsibilities

• Translates business requests, executive intent, and customer research into problem statements, personas, outcomes, and acceptance criteria.
• Defines and maintains target-state digital journeys across Manage, Support, and Learn, spanning small business, mid-market, and enterprise segments.
• Authors user stories, use cases, and acceptance criteria at the level of detail engineering teams can build to without rework.
• Tracks requirements through development, partners with engineering during PI planning, sprint reviews, and demos, and confirms delivered functionality meets acceptance criteria before launch.
• Serves as the product-side owner of Definition of Ready — no ambiguous asks enter development.
• Cross-Functional Alignment: Serves as the single business voice across Product, Digital, Technology, UX, Research, and Analytics.
• Validates proposed experiences through usability testing, concept validation, and structured research.
• Confirms post-launch that shipped functionality moves the customer and business metrics defined in the original requirements.
• Uses AI tools to accelerate requirements drafting, journey mapping, user-story generation, and requirement-to-delivery traceability.

Requirements

• Bachelor's degree required; advanced degree preferred.
• 5+ years in product management, service design, UX research, or business analysis with direct experience authoring user stories and acceptance criteria for software development teams.
• Demonstrated experience partnering with research, design, and analytics functions.
• Journey mapping and Agile/SAFe fluency required.

Qualifications

No qualifications listed.

Skills

• Product Management
• Service Design
• User Experience Research
• Business Analysis
• Agile Methodologies
• Journey Mapping
• AI Tools

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Pay

Our Lead Product Management & Develop jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers.

Schedule

Weekly Hours: 40
Time Type: Regular

Location: Dallas, Texas

Salary Range: $143,800.00 - $215,800.00