Lead Product Designer - Pharmacy

About the role

Become a part of our caring community. As a Lead Product Designer – Pharmacy, you will shape the end-to-end pharmacy experience across Humana’s digital ecosystem, helping members understand and manage their medications, navigate their pharmacy benefits, and make informed decisions with confidence.

Responsibilities

• Define and lead the end-to-end design strategy for Humana’s pharmacy experience, ensuring a human-centered approach that aligns with business goals.
• Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical pharmacy-related member jobs to be done.
• Champion user research and data-driven insights to inform design decisions and measure impact.
• Advocate for accessibility, inclusivity, and best practices in design across all pharmacy touchpoints.
• Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.
• Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.
• Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

Qualifications

• Required:
  • Use your skills to make an impact
  • Absolutely required Bachelor’s or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience
  • Expertise designing products and services in pharmacy (Medication management, Part D Benefits)
  • 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes
  • 3+ years of experience coaching, mentoring, and developing designers
  • Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries
  • Deep expertise in user-centered design, interaction design, visual design, and service design
  • Proficiency with modern design and prototyping tools, including Figma
  • Strong understanding of user research methods and the ability to translate insights into effective design solutions
  • Excellent communication, storytelling, presentation, and stakeholder management skills
  • Ability to balance strategic thinking with hands-on design execution and team leadership
  • Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs
• Preferred:
  • Expertise in accessibility and inclusive design, particularly for Medicare/Medicaid and diverse member populations
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Experience contributing to the development of design systems, pattern libraries, and scalable design standards

Work at Home Requirements

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40

Pay Range

• $104,000 - $143,000 per year

Description Of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

• About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.
• Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

• It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
• It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
• This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.