Lead Product Designer – Marketplace Global App

Job Summary

Location

Los Angeles, CA or New York, USA

Division

Ticketmaster

Line Manager

Associate Director, Product Design

Contract Terms

Permanent, Full-Time

About the Role

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight. We’re looking for an experienced and confident Lead Product Designer, with rich visual design skills, interaction design experience and expert native platform knowledge to own and steer our global mobile app design.

Responsibilities

• Own the native design vision for the app as a surface
• Set the native craft bar for the app team – HIG and Material Design fluency, native gestures, motion, platform-specific decisions
• Partner peer-to-peer with product, engineering and the wider design group to shape how millions of fans experience live events on mobile
• Collaborate with the Analytics and Product Management teams to make measurable UX decisions
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
• Remain informed of best practices, especially within the mobile app landscape

Requirements

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry leading software
• Experience working on pattern libraries and design systems
• Deep, hands-on native iOS and Android design experience with opinions on HIG vs Material trade-offs, native gesture and motion patterns, and platform-specific edge cases
• Mobile-first responsive work is not a substitute
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design strongly desired
• Experience with usability testing and report generation beneficial

Qualifications

• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Challenges product strategy with credibility
• Able to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Able to understand complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team

Skills

• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Challenges product strategy with credibility
• Able to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Able to understand complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team

Benefits & Perks

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
• LIFE AT TICKETMASTER: We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

Pay

$148,000.00 USD - $185,000.00 USD

Schedule

N/A

Application Instructions

For this position, please include your portfolio as part of your application. Applications without a portfolio will not be considered.