Lead Product Designer – Marketplace Global App
About the role
The Team: As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight. We're looking for an experienced and confident Lead Product Designer, with rich visual design skills, interaction design experience and expert native platform knowledge to own and steer our global mobile app design.
Responsibilities
- Own the native design vision for the app as a surface
- Set the native craft bar for the app team – HIG and Material Design fluency, native gestures, motion, platform-specific decisions
- Partner peer-to-peer with product, engineering and the wider design group to shape how millions of fans experience live events on mobile
- Collaborate with the Analytics and Product Management teams to make measurable UX decisions
- Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
- Leverage AI tools to accelerate design exploration, prototyping and cross-functional collaboration with product and engineering
- Understand and translate the long-term vision and strategic business goals into compelling design solutions
- Remain informed of best practices, especially within the mobile app landscape
Requirements
- Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, interface design, mobile app design, interaction design
- Ability to provide a range of innovative and compositionally strong design solutions
- Fully conversant in Figma and/or other industry leading software
- Experience working on pattern libraries and design systems
- Deep, hands-on native iOS and Android design experience with opinions on HIG vs Material trade-offs, native gesture and motion patterns, and platform-specific edge cases
- Mobile-first responsive work is not a substitute
- Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
- An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
- An understanding of grid systems, layout, typography and graphic design strongly desired
- Experience with usability testing and report generation beneficial
Qualifications
- Strong creative problem-solving skills
- Excellent written, verbal communication and storytelling skills
- Challenges product strategy with credibility
- Able to juggle and manage simultaneous concurrent requests within the same project area
- A keen eye for detail in designs and requirements
- Confidence in understanding complex business, system, and user flows and processes
- An active communicator - proactively raising questions and issues as encountered
- A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
- Slight flexibility in hours to accommodate our globally distributed team
Skills
- Strong creative problem-solving skills
- Excellent written, verbal communication and storytelling skills
- Challenges product strategy with credibility
- Able to juggle and manage simultaneous concurrent requests within the same project area
- A keen eye for detail in designs and requirements
- Confidence in understanding complex business, system, and user flows and processes
- An active communicator - proactively raising questions and issues as encountered
- A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
- Slight flexibility in hours to accommodate our globally distributed team
Benefits
Life at Ticketmaster: We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
Pay
$148,000.00 USD - $185,000.00 USD
Schedule
Permanent, Full-Time