Lead Product Designer (LMTS), AI Products

About the role

The role is part of the Agentforce team at Salesforce, which is acquiring Qualified. Qualified has been acquired by Salesforce! View the press release: Press Release.

Design at Qualified

Design at Qualified is small and intentional. There's no design systems team or research ops function, just close access to the product, fast feedback loops, and problems that rarely have obvious solutions. Most of those problems are about AI where the interface is rarely the hard part. The challenge is helping users understand what the AI is doing, trust it when it's right, catch it when it's wrong, and shape it toward what they actually need. That takes judgment more than process.

What You'll Work On

• Design the interface for shaping Piper's personality, goals, and objection handling.
• Work on the live presence of Piper, the chat and video experience where the AI is the rep.

How You Work

• Taste over process.
• Prototypes over presentations.
• Speed is a quality, judgment is the craft.
• You think of yourself as a creative director of AI collaborators, not a solo craftsperson.

We're Looking For

• 6+ years of product design, with at least 2 years on AI or conversational experiences.
• A deep understanding of LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly.
• Strong fluency in AI tooling as a core part of how you work, not an experiment.
• A strong visual and interaction craft. You have taste. Comfortable without a detailed brief. You define the problem alongside the solution.
• Works directly with engineering and machine learning.

Nice to Have

• Experience with voice, video, or real-time communication design.
• Familiarity with enterprise sales or CRM workflows.
• Experience designing multi-step autonomous workflows.

Why Join Qualified

• Ownership of defining design patterns for AI agents in enterprise sales.
• Opportunity to work directly with leadership and influence product direction.
• Access to one of the largest enterprise customer bases on the planet.

Pay & Benefits

The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. For Ontario-based roles, the base salary hiring range for this position is CAD 140,000 to CAD 190,000 annually. For British Columbia-based roles, the base salary hiring range for this position is CAD 140,00 to CAD 192,500 annually.

For more details about company benefits, visit Salesforce Benefits.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

This posting is to fill a vacancy on our team, unless otherwise noted. Salesforce welcomes all.