Lead Process Auditor, Critical Infrastructure

Core Responsibilities

• Procedural Incident Forensics (RCA Governance): During high-severity incidents, lead the investigation into the procedural vectors of the failure. Analyze MOP execution, Change Management approvals, vendor oversight, and preventative maintenance logs to determine if human error, skipped steps, or flawed runbooks contributed to the technical failure.
• Pasive Runbook & MOP Auditing: Execute programmatic, unannounced, and scheduled audits of site-level procedural compliance. Verify that Facility Managers and site technicians are strictly following Aligned's authorized MOPs for high-risk evolutions.
• Mandate Enforcement & Lifecycle Management: Own the enterprise documentation lifecycle. When the Advanced Systems team issues a technical Engineering Change Order or procedural mandate, the Process Auditor ensures these changes are successfully injected into every site’s local runbook and CMMS (Computerized Maintenance Management System).
• Vendor & Supply Chain Compliance: Audit third-party vendor execution in the field. Ensure that OEM technicians and chemical vendors are adhering to the strict SLA requirements, dosing protocols, and safety standards mandated by the engineering team.
• Training & Capability Verification: Partner with the Lab Manager and Site Operations to verify that local teams have completed mandatory training on new procedures or technologies before they are authorized to interact with live systems.

Required Qualifications

• Experience: 7+ years of experience in Quality Assurance (QA), compliance auditing, or critical facility operations management (e.g., Data Centers, Nuclear Power, Aviation, or high-level manufacturing).
• Technical Acumen: Deep understanding of critical environment Change Management processes, lock-out/tag-out (LOTO) procedures, and computerized maintenance management systems (CMMS).
• Certifications: ISO 9001 Lead Auditor, Six Sigma, ITIL, or similar process-improvement/compliance certifications are highly preferred.
• Analytical & Interpersonal Skills: Exceptional investigative skills. Proven ability to interview site staff, reconstruct procedural timelines, and enforce strict compliance standards without creating adversarial relationships with local Operations teams.