Lead, Proactive Trust & Safety Operations

About the role

The Trust & Safety (T&S) Team at Snap Inc. plays a crucial role in ensuring a safe platform for all users. This team investigates violations of the Community Guidelines and Terms of Service, and works closely with Public Policy, Product, Legal, and Engineering teams to maintain a secure environment.

Responsibilities

• Identify trends and patterns by reviewing, analyzing, and synthesizing information from internal and external sources, and proposing safety solutions informed by these findings.
• Become a subject matter expert in a range of abuse areas, including sensitive content such as child sexual exploitation.
• Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service.
• Support ad hoc safety-related projects in accordance with business needs.
• Anticipate project risks, negotiate with decision makers, and balance business needs with technical constraints.
• Develop and conduct training for other T&S team members.
• Enhance team's work through recommendations for optimizing tooling as well as process development and improvement.
• Ensure that new product and workflow launches are properly planned for and supported.
• Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data.

Requirements

• Comfort working within a content moderation environment.
• Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans.
• Strong analytical skills, including working with large, complex data sets to solve business problems, and providing actionable business insights via data visualization software (Advanced Excel/Sheets, Looker, Grafana, etc.).
• Experience using data querying languages, including SQL, to support investigative work.
• Background working effectively with cross-functional teams and management.
• Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization.
• Prioritize, focus, and thrive in a dynamic work environment, and adapt to evolving business needs.
• Process-driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes.
• Great judgment and excellent leadership skills.
• Experience investigating criminality or abuse, on or off-line.
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience working in technology, safety, or a related field.
• Flexible work-hours: full-time and weekends as needed.

Preferred Qualifications

• 1+ year(s) of people management experience.

Benefits

Snap Inc. offers a comprehensive benefits package including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that align with long-term company success. The position is also eligible for RSU equity.