Lead, Proactive Trust & Safety Operations

About the role

The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or Community Guidelines — while constantly embodying our values of Kind, Smart, and Creative. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day.

Responsibilities

• Identify trends and patterns by reviewing, analyzing and synthesizing information from internal and external sources, and propose safety solutions informed by these findings
• Become a subject matter expert in a range of abuse areas, including those involving sensitive content such as child sexual exploitation
• Conduct thorough and objective investigations into violations of our Community Guidelines and Terms of Service
• Support ad hoc safety-related projects in accordance with business needs
• Anticipate project risks, negotiate with decision makers, and balance business needs with technical constraints
• Develop and conduct training for other T&S team members
• Enhance team’s work through recommendations for optimizing tooling as well as process development and improvement
• Ensure that new product and workflow launches are properly planned for and supported
• Work with internal stakeholders to make sure Proactive Trust & Safety priorities are communicated clearly and backed up by strong data

Requirements

• Comfort working within a content moderation environment
• Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans
• Strong analytical skills, including working with large, complex data sets to solve business problems, and providing actionable business insights via data visualization software (Advanced Excel/Sheets, Looker, Grafana, etc.)
• Experience using data querying languages, including SQL, to support investigative work
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product

Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years of experience working in technology, safety, or a related field
• Flexible work-hours: full-time and weekends as needed

Preferred Qualifications

• 1+ year(s) of people management experience

Benefits

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!