Lead Principal Incident Manager - Data Centers (on-site Nashville, TN)

This position is full-time on-site at Oracle's offices in Nashville, TN. Relocation assistance may be available per Oracle's policies. Candidates should expect a minimum of 25% travel, with additional travel as business needs require.

About the role

As a Lead Principal Incident Manager, you will lead the response to critical service-impacting events across Oracle Cloud Infrastructure (OCI) data center infrastructure. You will serve as a senior individual contributor and trusted operational leader, coordinating Site Operations, infrastructure engineering, network engineering, platform reliability, security, and vendor teams to restore service quickly, communicate clearly, and strengthen long-term operational resilience.

Responsibilities

• Lead the response to critical incidents affecting OCI data center infrastructure, including compute, storage, network, platform, and facility-dependent services.
• Create and maintain clear incident timelines, decision logs, action plans, and stakeholder communications throughout the incident lifecycle.
• Provide concise, accurate updates to technical teams, operational leadership, and executive stakeholders during active incidents and recovery efforts.
• Partner with Site Operations, Infrastructure Engineering, Network Engineering, Reliability Engineering, Security Operations, and external vendors to align responses across multiple infrastructure layers.
• Lead post-incident reviews and root cause analysis for major or recurring events, ensuring corrective actions are specified, owned, and tracked to completion.
• Analyze incident data, operational trends, and recurring failure patterns to identify systemic reliability risks and prioritize improvement opportunities.
• Improve incident-management processes, escalation paths, response playbooks, and operating rhythms in collaboration with technical support and engineering teams.
• Develop and maintain operational runbooks, incident command standards, and communication templates that support disciplined, repeatable response.
• Support implementation of automation, monitoring, observability, and health-reporting improvements that reduce detection and restoration time.
• Track and report key operational metrics, including time to detect, time to mitigate, time to resolve, and incident recurrence.

Requirements

• 6–10+ years of experience in incident management, infrastructure reliability engineering, data center operations, or other uptime-critical environments.
• Experience leading high-severity incidents in large-scale distributed infrastructure, cloud, data center, or hybrid environments.
• Strong understanding of data center operations, power, cooling, networking, and storage infrastructure.
• Demonstrated ability to lead cross-functional teams through high-pressure operational events while maintaining sound judgment and clear accountability.
• Experience with incident-management frameworks such as ITIL, SRE practices, the Incident Command System, or equivalent operational models.
• Bachelor's degree in a technical field preferred; equivalent experience also valued.
• Certain U.S.-based or U.S. customer-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing.

Skills

• Strong incident command, operational decision-making, and cross-team coordination capability.
• Clear written and verbal communication skills, including the ability to deliver concise executive-level incident summaries.
• Strong analytical approach to root cause analysis, corrective action development, and trend identification.
• Ability to influence technical and operational decisions without formal authority.
• Ability to translate incident learnings into durable improvements in reliability, response readiness, and operational maturity.
• Experience supporting AI, HPC, or large-scale GPU infrastructure, including high-density compute environments and high-performance networks (preferred).
• Experience with CAPA reviews in JIRA environment, strongly preferred within the data center vertical.
• Background in facility site reliability engineering, infrastructure engineering, data center operations, or mission-critical facilities operations (preferred).
• Experience with incident tracking, alerting, and observability tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus, or Grafana (preferred).
• Experience in hyperscale or colocation data center environments and with external hardware or facility vendors (preferred).
• Formal training or certification in incident command, ITIL, service management, or related operational disciplines (a plus).

Work environment

This role supports mission-critical cloud infrastructure and may require participation in on-call incident response, site engagement, operational reviews, and travel as business needs require. You must be able to work safely in active data centers and industrial environments, with or without reasonable accommodation.

Schedule

Full-time on-site in Nashville, TN. Minimum 25% travel required, with additional travel as business needs dictate.

Pay

US hiring range: $110,200 – $234,600 per annum. May be eligible for bonus, equity, and compensation deferral. Placement within the range depends on knowledge, skills, experience, market conditions, location, and internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation for salaried (non-overtime eligible) employees; Accrued Vacation for others (13 days annually first three years, 18 days thereafter for ≥35 hrs/week; prorated for 20–34 hrs/week; not eligible if
• 11 paid holidays
• Paid sick leave: 72 hours upon hire, refreshes each calendar year, carries over up to 112 hours maximum
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner, and pet insurance