Lead Phlebotomist -2

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. It is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the Role

The patient care provider will possess knowledge, training, experience, and competence specific to the age of patients served, including the ability to obtain and interpret information, an understanding of growth and development, and awareness of the range of treatments needed. Patients served include all age groups: neonates, pediatrics, adolescents, adults, and geriatrics.

Responsibilities

• Collecting venous and capillary whole blood specimens
• Handling Chain of Custody urine and venous blood specimens
• Accessioning, labeling, procuring specimens for testing and transport
• Registering patients and placing or deleting test orders in EMR/LIS
• Operating the Laboratory Information System (LIS)
• Assisting technologists and the Administrative Laboratory Director with laboratory operations as requested and where competency is confirmed

Technical Capabilities

• Specimen Collection (Fundamental Awareness): Limited experience, training, or exposure to specimen collection.
• Quality Assurance (Fundamental Awareness): Understands the goal of increasing organizational productivity and individual performance by improving efficiency and effectiveness in work assignments. Demonstrates quality management practices resulting in superior products and services.
• Phlebotomy (Fundamental Awareness): Limited experience, training, or exposure to phlebotomy.
• Customer Service (Novice): Demonstrates the ability to influence customers, verify and clarify their needs, and respond efficiently to service requests. Participates in customer meetings, keeps customers informed, and meets ongoing service needs with appropriate urgency and persistence.

Core Accountabilities

• Organizational Impact: Independently performs non-routine tasks that significantly impact the team and related teams.
• Problem Solving/Complexity of Work: Gathers and analyzes data to solve problems with little or no precedent.
• Breadth of Knowledge: Applies advanced job knowledge and has developed skills in other areas.
• Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Invests time and energy in developing self and others to improve performance and gain knowledge.
  • Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders to expand and strengthen relationships.
  • Communicates Effectively: Adapts communication style to suit different situations and audiences.
• Delivering Excellent Services:
  • Serves Others with Compassion: Seeks to understand current and future needs of stakeholders and customizes services accordingly.
  • Solves Complex Problems: Approaches problems from different angles and identifies new opportunities for solutions.
  • Offers Meaningful Advice and Support: Provides ongoing support and coaching to increase employees' effectiveness.
• Ensuring High Quality:
  • Performs Excellent Work: Engages in dialogue about quality and addresses issues promptly.
  • Ensures Continuous Improvement: Looks beyond symptoms to uncover root causes of problems and identifies ways to resolve them.
  • Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks.
• Managing Resources Effectively:
  • Demonstrates Accountability: Focuses on and drives critical issues to closure.
  • Stewards Organizational Resources: Applies understanding of departmental work to manage resources effectively.
  • Makes Data-Driven Decisions: Uses data to identify and elevate opportunities.
• Fostering Innovation:
  • Generates New Ideas: Proactively identifies new ideas and opportunities to improve processes.
  • Applies Technology: Demonstrates enthusiasm for learning new technologies and tools to address challenges.
  • Adapts to Change: Views difficult situations as opportunities for improvement and embraces change.

Requirements

• High School Diploma or GED
• Less than 1 year of relevant work experience

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.