Lead Pharmacy Technician $2500 Sign On Bonus

Job Duties

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills

• Strong interpersonal communication skills
• Able to work independently and demonstrate good judgement
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other software programs
• Strong organizational/administrative skills

Traits

• Organized
• High-integrity
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator

Other

• Energetic
• Highly motivated
• Team player with strong personal and communication skills
• Discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties

• Knowledge of diabetes
• Transplant
• Hepatitis C
• Infectious disease (including HIV)
• Oncology

Experience/Education

• Licensure/Certification: Experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Additional licensure may need to be obtained within a mutually agreed upon timeframe.
• Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician
• Education: High School Diploma or GED required