Lead Pharmacist, RxARECARE Operations

PANTHERx is the nation’s largest rare disease pharmacy, dedicated to providing an exceptional patient experience. We seek team members who are inspired, compassionate problem solvers committed to superior health outcomes for people living with rare and devastating diseases. At PANTHERx, employees are the driving force behind our mission to deliver uncompromising quality every day.

About the role

This position leads the development and management of RxARECARE-specific teams at PANTHERx™ Rare Pharmacy, supporting the Supervisor in executing designed RxARECARE programs. Responsibilities include patient onboarding, engagement, adherence programs, quality, training, and addressing escalated concerns from patients, manufacturers, prescribers, or leadership.

Responsibilities

• Liaise between RxARECARE Teams and Supervisor, leading operational and program-specific needs and projects.
• Monitor and oversee Prior Authorization and Appeals.
• Serve as the primary point of contact for team-specific questions and escalations.
• Develop SWFT and Data builds for program-specific processes or changes.
• Conduct staff training for new processes or process changes.
• Distribute responsibilities to ensure all patient engagement activities are handled daily.
• Evaluate and act on daily reports to exceed partner expectations.
• Participate in leadership meetings to discuss staff needs and accomplishments.
• Staff within the team to support current business needs.
• Additional projects and activities as assigned.

Requirements

• Doctor of Pharmacy or Registered Pharmacist degree from an ACPE-accredited institution.
• Unrestricted Pennsylvania Pharmacist License.
• Current enrollment in NABP Verify.
• Registration with the North Carolina Board of Pharmacy as an NABP Verified Pharmacist, or willingness to obtain upon hire.
• Minimum of 2 years of pharmacy experience.
• High level of independent judgment, initiative, and time management skills.
• Strong communication skills, with clarity, logic, and consistency.
• Attention to detail and ability to manage multiple projects, adjust priorities, and meet deadlines.

Preferred Qualifications

• Deep clinical knowledge and understanding of pharmacy workflow (backend SWFT and data knowledge).
• Experience with prior authorizations and appeal support, including submitting prior authorizations and writing appeals.
• 2 years as a practicing, licensed pharmacist in a specialty pharmacy.
• 1 year of experience in a leadership role, managing team members.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).

Work Environment

This role operates in a well-lit, mail-order distribution pharmacy environment and routinely uses pharmaceutical equipment and safety supplies. Personal protective equipment, including gloves, eye protection, and face masks, may be required.

Physical Demands

• Ability to stand for extended periods.
• Lift up to 20 pounds.
• Use computers and bar code scanners.

Reasonable accommodations will be made for individuals with disabilities to perform the essential functions of the job.

Benefits

• Hybrid, remote, and flexible on-site work schedules (based on position).
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long-term disability coverage.
• Employee Assistance Program.
• Generous paid time off for full-time employees; limited paid time off for part-time employees.
• Paid holidays.