Lead Pharmacist

Position Summary

At CloudRx, the Lead Pharmacist for our non-dispensing Specialty HUB Pharmacy is responsible for overseeing the daily operations, performance, and development of the pharmacist team. In this leadership role, you will ensure efficiency, accuracy, quality, and exceptional service across all pharmacy workflows. You will help optimize daily operations, enforce compliance with policies and procedures, and ensure pharmacists are supported with the knowledge and tools needed to succeed. This role includes managing queues, monitoring KPIs, overseeing attendance and scheduling, and partnering with leadership on key initiatives that enhance overall performance and client satisfaction. At CloudRx, we believe our success begins with strong pharmacy leaders who prioritize patient care, teamwork, and operational excellence.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Team Leadership: Supervise, coach, and support the pharmacist team to ensure high-quality, efficient, and accurate performance. Provide feedback, maintain equitable scheduling, and ensure adequate pharmacist coverage.
• Performance Management: Track and monitor KPIs, using data to identify trends, productivity gaps, and opportunities for improvement. Collaborate with Training & Development leadership to enhance performance and achieve service level targets.
• Coaching & Development: Provide ongoing mentorship, conduct performance evaluations, and develop improvement plans when needed to support professional growth.
• Escalation Support: Serve as the escalation point for complex medication questions, drug interaction concerns, or high-level clinical issues requiring advanced pharmacist judgment.
• Queue Oversight: Monitor workflow and prescription queues to ensure timely processing. Perform staff pharmacist duties when needed to support service levels and operational continuity.
• Operational Management: Support attendance tracking, scheduling, workflow oversight, and other assigned operational responsibilities.
• Collaboration: Partner with cross-functional teams to support workflow enhancements, process improvements, and operational initiatives.

Top Technical Skills & Knowledge

• Expertise in clinical pharmacy operations and Specialty Pharmacy workflows.
• Strong understanding of managed care, PBM processes, insurance verification, and billing.
• Skilled in identifying workflow gaps and recommending operational or IT enhancements.

Top Competencies

• Strong communication, leadership, and critical thinking skills.
• Ability to coach, mentor, and develop high-performing teams.
• Detail-oriented with strong problem-solving skills and sound clinical judgment.
• Commitment to accuracy, compliance, and patient safety.

Minimum Qualifications

• Bachelor's or Doctor of Pharmacy (PharmD) from an accredited program.
• Active Texas Pharmacist License (required).
• Strong analytical, communication, computer, and organizational skills.
• Experience in Specialty Pharmacy areas such as Fertility, Oncology, or Dermatology preferred.
• Knowledge of insurance verification, PBM functions, and managed care processes.
• Ability to maintain all required licensure and continuing education.
• Curiosity and willingness to identify and recommend workflow or technology improvements.

Preferred Qualifications

• 2 years of experience in a clinical pharmacy setting, preferably in a non-dispensing or Specialty Pharmacy role.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and bending.
• The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms.
• The employee is also occasionally required to sit and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to thirty pounds.