Lead Personal Banker (Member Service Representative IV)

About the Role

We're always looking for diverse, talented, service-oriented people to join our exceptional team. The Lead Personal Banker (Member Service Representative IV) provides World Class Member service to Members visiting branch/service center locations, provides detailed information and promotes credit union products and services to build relationships, and processes transactions in areas of savings, consumer loans, real estate loans and auxiliary Credit Union services.

Pay

The pay range for this position is $29.79 - $44.68. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Scheduled Weekly Hours: 40.

Responsibilities

• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding Credit Union products and services by assessing the Member's needs, addressing their concerns and gaining agreement.
• Handles most complex situations in specialty area of expertise.
• Acts as lead to assist branch management in functioning of branch.
• Provides suggestions for streamlining department and Credit Union operations.
• Assists with completing projects and reports related to the department.
• Assists the branch with training of new teammembers and cross training of existing teammembers in area of specialty; keeps up to date with policy/procedure updates.
• Acts as department resource for more complex issues including payroll processes, ATM card issues, EFT transactions and checking account problems.
• Provides Members with assistance on trusts, IRAs, deceased, legal, and more sensitive account issues.
• Provides Members with assistance and information on Real Estate products and services. Refers applicants as necessary to Real Estate.
• Acts as department resource for more complex Real Estate transactions.
• Has thorough knowledge of complex savings products and processes including IRAs, deceased and legal.
• Has basic knowledge of Real Estate loan process.
• Assists branch team with face-to-face discussions regarding disputed loan decisions as needed.
• Assists team and Members with complex loan requests and transactions.
• Analyzes consumer loan applications and pertinent Member financial and credit data. May have the authority to approve or deny loans within assigned authority level.
• Has thorough knowledge of consumer loan process.
• Processes new Memberships, additional share accounts, savings services, loan requests and loan fundings as requested by Member.
• Performs other related duties as assigned or requested.

Qualifications

• High School Diploma or GED required
• 5-7 years of prior related experience required
• Notary License required
• Participation in the CA DMV pull program may be required depending on assignment

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.