Lead, People Operations - Process Design

Location: Remote - US based candidates only, no visa sponsorship available

About the role

This role will lead HR service delivery with a focus on consistent operations, employee support, and scalable people processes. You will partner across HR, technology, operations, and business stakeholders to improve workflows, service quality, and data-driven decision-making. The position offers the opportunity to modernize core HR processes while improving the experience for employees and managers within a regulated financial services environment.

Responsibilities

• Map and optimize end-to-end workflows to eliminate friction and speed up execution
• Diagnose root causes of process bottlenecks to identify issues effectively
• Establish scalable standards for documentation and governance across teams
• Translate business challenges into actionable technical requirements with the People Systems team
• Apply practical judgment in using AI tools or standard automation appropriately
• Define and track key performance metrics to measure process impact post-launch
• Facilitate collaboration and alignment across cross-functional teams during design workshops
• Lead change management initiatives to foster adoption and clarify roles among teams
• Elevate team fluency with AI through hands-on learning and practical experimentation

Qualifications

• 5+ years in People Operations, HR transformation, or management consulting within growing organizations
• Strong working knowledge of Workday, able to translate process issues into solutions without needing to build them
• Practical fluency with AI tools and workflows, capable of designing and prototyping AI solutions for real-world applications
• Strong systems-thinking capability to align strategy and operations with tech and data insights
• Skilled facilitator, adept at guiding workshops with diverse stakeholders to achieve consensus and clarity
• Ability to shift between strategic planning and hands-on execution of proposals and solutions
• Clear communicator, able to distill complexity into comprehensible technical requirements

Pay

$110,000 – $130,000 annually

Benefits

• Top-tier health benefits and life insurance coverage
• Long-term savings plan with employer match via the company for Business
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days annually
• Opportunity to work remotely from outside Canada for up to 90 days per year
• Participation in employee resource groups focused on inclusion and diversity
• Collaborative work environment featuring talented and dedicated team members