Lead PCC - Ortho

Responsibilities

• Set and achieve personal sales goals while supporting the goals of the team.
• Greet patients in a timely, professional, and engaging manner.
• Introduce new patients to the office and staff.
• Provide patient consultations and communicate information about recommended treatments.
• Discuss cost of service, insurance coverage, and payment options with patients
• Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
• Nurture the patient relationship to encourage patient retention.
• Work as a team player to ensure each customer receives the best service possible.
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.

Qualifications

• Minimum of high school diploma or equivalent required.
• Customer service focused.
• Excellent time management and organizational skills.
• PREFERRED: Dental office experience.
• PREFERRED: Experience with dental insurance.
• PREFERRED: Experience with Denticon/Dentrix.

Skills and Abilities

• Two (2) years of sales, customer service or related work experience.
• Bilingual Spanish-English skills preferred.
• Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
• Ability to quickly learn new procedures and processes.
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Friendly, outgoing, and motivated personality