Lead Patient Service Representative | Lebanon
Premier Radiology, a Radiology Partners practice, combines a strong local presence across Tennessee with the support and resources of a leading national radiology organization. We deliver exceptional outpatient imaging while offering healthcare professionals meaningful, sustainable careers in the Greater Nashville area.
About Premier Radiology & Radiology Partners
Premier Radiology is one of the leading outpatient imaging providers across Tennessee, known for convenient access, high-quality care, and an exceptional patient experience. As part of Radiology Partners (RP), Premier pairs trusted local care with the resources and clinical standards of a purpose-built national radiology organization focused on quality, access, and innovation. With 20+ outpatient imaging centers in the Nashville market, Premier Radiology offers:
- Certified RP radiologists
- Advanced diagnostic technology
- Conveniently located centers
Together, RP and Premier Radiology are redefining how imaging supports patients, referring providers, and clinicians.
Why Join Us
- Competitive compensation and comprehensive total rewards
- True work-life balance in an outpatient setting—no on-call shifts or overnights
- Consistent RP standards with local leadership and support
- A fun, team-first culture at Premier Radiology—collaborative, supportive, and grounded in safety and trust
Radiology Partners has been Certified Great Place to Work™ for five consecutive years.
Responsibilities
- Oversee daily operations of the front desk division
- Assist Patient Service Representative staff in registering new and returning patients to schedule appointments using Epic and the RIS/PACS system
- Maintain current knowledge of the practice management system and related procedures to effectively train employees and update training materials
- Identify procedural or training issues and communicate them to management staff
- Fill in at the front desk as needed
Requirements
- Minimum of two years of work experience, preferably within a medical office setting
- Solid understanding of medical terminology
- Knowledge of clinical policies including safety, privacy, and HIPAA regulations
- Positive attitude and patient-focused mindset
Benefits
- Health and wellness coverage options
- 401(k) with employer contributions
- Paid time off and paid holidays
- Incentive and productivity programs (where eligible)
Final compensation is determined based on education, experience, certifications, and geographic factors.