Lead Patient Service Representative | Lebanon
Employment Type: Full-time (30+ hrs/week) | Location: Lebanon, TN | Work Location Type: On-site
Join Premier Radiology, a Radiology Partners practice, and make a local impact in the Greater Nashville, TN area. At Premier Radiology, we believe transforming radiology starts with investing in the people who deliver care every day. As part of Radiology Partners (RP), Premier combines a strong local presence across Tennessee with the support and resources of a leading national radiology organization—delivering exceptional outpatient imaging while offering healthcare professionals meaningful, sustainable careers.
About Premier Radiology & Radiology Partners, Inc.
Premier Radiology is one of the leading outpatient imaging providers across Tennessee, known for convenient access, high-quality care, and an exceptional patient experience. As a proud practice of Radiology Partners (RP), Premier pairs trusted local care with the resources and clinical standards of a purpose-built national radiology organization focused on quality, access, and innovation. With 20+ outpatient imaging centers throughout the Nashville market, Premier Radiology combines:
- Certified RP radiologists
- Advanced diagnostic technology
- Convenient locations
Together, RP and Premier Radiology are redefining how imaging supports patients, referring providers, and the clinicians who make care possible. When you join Premier Radiology, you’ll be backed by Radiology Partners (RP)—a nationally recognized organization that prioritizes clinical excellence and a people-first culture.
Why Join Us
- Competitive compensation and comprehensive total rewards
- True work-life balance in an outpatient setting—no on-call shifts or overnights
- Consistent RP standards with local leadership and support
- A fun, team-first culture at Premier Radiology—collaborative, supportive, and grounded in safety and trust
Radiology Partners has been Certified Great Place to Work™ for five consecutive years, reflecting the experiences of team members across our practices nationwide.
Responsibilities
- Oversee daily operations of the front desk division
- Assist the Patient Service Representative staff in registering new patients and former patients to schedule their appointments using Epic and the RIS/PACS system
- Maintain current knowledge of the practice management system and other related procedures to effectively train employees and maintain up-to-date training materials
- Identify procedural or training issues and communicate appropriately to the management staff regarding these and/or other issues
- Fill in at front desk as needed
Requirements
- Minimum of two years of work experience, preferably within a medical office setting
- Solid understanding of Medical Terminology
- Knowledge of clinical policies including safety, privacy, and HIPAA regulations
- Positive attitude and patient-focused mindset
Benefits
- Health and wellness coverage options
- 401(k) with employer offerings
- Paid time off and paid holidays
- Incentive and productivity programs (where eligible)
Final compensation is determined based on education, experience, certifications, and geographic factors.