LEAD PATIENT SERVICE REP - 17th Street

About the role

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Is cognizant of the philosophy, standards, objectives, and policies of the Department and the Organization.

Responsibilities

• Prepares PSR schedules to ensure maximum coverage and provides a copy to the Practice Administrator and Assistant Practice Administrator; PSR leave requests are submitted to the Lead PSR and also to the Practice Administrator and Assistant Practice Administrator with a copy of the revised schedule for final approval.
• Supervises all Patient Service Representatives in the practice.
• Serves as office fax manager, ensuring all incoming faxes are appropriately distributed, including hospital admission updates sent on call notes and by Eric Spitzer.
• Verifies daily work and ensures corrections are made on encounters and statistics before forwarding statistics to the Practice Administrator and Assistant Practice Administrator.
• Assists the Practice Administrator and Assistant Practice Administrator with more advanced duties as requested.
• Participates in the department's performance improvement activities.
• Trains PSRs in all aspects of their position.
• Monitors PSR performance to ensure adherence to approved policies and procedures.
• Performs PSR duties as required to fill in for vacations, leave time, lunch hours, and to assist PSRs during heavy patient sessions.
• Takes monthly supply inventories and forwards information to the Practice Administrator and Assistant Practice Administrator for purchasing.
• Reports problems and inconsistencies in individual PSR performance to the Practice Administrator and Assistant Practice Administrator for further action.
• Demonstrates the knowledge and skills necessary to provide care based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of patients served in the assigned area.

Qualifications

• High School diploma required; Bachelor's degree preferred.
• Minimum 1 year of work experience as a PSR.
• Demonstrated proficiency with Practice Management Systems (Versys).
• Demonstrated leadership and supervisory skills.
• Bilingual (Spanish) preferred.
• Demonstrated organizing and scheduling skills.
• Excellent interpersonal, oral, and written communication skills.