Lead Patient Financial Navigator Specialty
About the role
The Patient Financial Navigator Lead ensures that each patient has a complete and accurate OSF financial record. They educate and support the patient on their pre and post financial options. This role functions as a team resource on highly complex issues and problem resolution.
Responsibilities
- Educates and supports patients on their pre and post financial options.
- Functions as a dedicated escalation point for multiple functional areas and determines the appropriate outside resources that are required to support escalation.
- Serves as a team resource on highly complex issues and problem resolution.
- Guides and supports change and process improvement opportunities throughout the department.
- Works with department leadership to set standards, develop, and execute improvement plans.
- Supports Patient Financial Navigators to ensure quality and efficiency of functions performed including mentoring, training, quality assurance, assists with screening of potential candidates, analyzing reports, auditing, account resolution, completion of department schedules and payroll/timekeeping.
Requirements
- Education: Associate’s Degree or equivalent experience of 2 years in a healthcare or public health setting with one of a combination of the following: patient finance, insurance benefits, financial assistance programs, public health, social services, or other community based background.
- Experience: Two years' experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work, admitting or billing experience. One year experience with customer service/relations.
Qualifications
- Preferred Qualifications: Bachelor Degree in Business Administration or Healthcare related field. Patient Registration or Patient Accounts. Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.
- Licensure/Certifications: HFMA CRCR certification.
Pay
Expected pay for this position is $23.35 - $27.48/hour. Actual pay will be determined by experience, skills and internal equity.
Schedule
This is an Hourly position. Hybrid Position Need to be in office 2 times a week, or more, based on business need.
Benefits
Click here to learn more about benefits and the total rewards at OSF.
Pay
Actual pay will be determined by experience, skills and internal equity.
Schedule
This is an Hourly position. Hybrid Position Need to be in office 2 times a week, or more, based on business need.
Benefits
Click here to learn more about benefits and the total rewards at OSF.
Company
OSF HealthCare is an Equal Opportunity Employer.