Lead Operations Supervisor

Position Summary

The Operations Lead Supervisor is responsible for the administrative work involved in the planning, coordinating, and supervising of the daily operations of the GoDurham public transit system. This includes training supervisors on the CAD/AVL system, developing route and schedule assignments for bus operations, and ensuring compliance with transit regulations.

Responsibilities

• Engage with all Operations Supervisors to ensure that company goals and objectives are met on a daily/weekly/monthly basis.
• Serve as a backup to the Operations Scheduler to ensure that time keeping via the company system is completed for payroll review.
• Assigns, directs, and supervises transit, dispatching and related operations.
• Manages Supervisor Callouts & Day-to-Day Schedules.
• Oversees the daily work assignments for Operators using the run board, extra board, and stand-by or call-in Operators in accordance with the collective bargaining agreement and appropriate control mechanisms to improve efficiency, labor utilization and cost control.
• Makes sure that all Dispatch Logs, Hyperalerts, Incident Reports, and Bus Assignment Logs are stored and readily accessible when necessary.
• Dispatches replacement buses and operators for vehicles involved in accidents or vehicle breakdowns.
• Responds to equipment failures, schedule delays, service problems, accidents, injuries, incidents, etc.; takes charge of scene and provides crowd control if needed; works with appropriate emergency officials to resolve such situations; completes reports and follows-up with Safety & Training Manager, Operations Manager, or other company officials.
• Reports all daily operational information to the Operations Manager including but not limited to the following: Daily Shift Coverage for Bus Operators, Daily Shift Coverage for Supervisors, Future Scheduling challenges and opportunities, overtime projections, and other items as needed.
• Participates in the investigation of accidents and injuries and cooperates in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations; Formulates general safety policies and procedures to be followed in compliance with local, state, and federal rules and regulations; Ensures that drivers meet and comply with all federal, state, and local health and safety regulations, including CDL requirements.
• Works with Safety Officer, Safety Committee and Operators to establish and maintain a strong safety culture including participation on committees, helping to organize safety displays, managing safety incentive programs, organizing & conducting bus rodeo, coordinating Employee-of-the-Month program, and similar activities.
• The Lead Supervisor is responsible for training, coaching, mentoring all Operations Supervisors.
• Able to step into any Dispatch, Terminal, or Road Supervisor position if dedicated coverage is not able to be located.
• Trains, monitors, and disciplines Operators as necessary to ensure safe and reliable operations within contractual guidelines and applicable regulations and laws.
• Conducts periodical road evaluations, on-time performance evaluations, safety checks, schedule adherence, miscellaneous incident reports, reasonable suspicion determinations, fitness for duty checks, credential checks, and accident/incident reports.
• Provides exceptional customer service to all internal and external clients of GoDurham.
• On occasion, may operate a vehicle in revenue service.

Qualifications

• Thorough understanding of Durham area and of the GoDurham routes, service policies, employee roster, safety policies, FTA guidelines, and customer service policies.
• Understanding of transit operations and related regulations.
• Post-secondary training in supervision/management, safety, training, human resources, or related fields is desired.
• Four (4) years of direct transit operations experience is a minimal requirement.
• Prior experience in a supervisory or leadership position is a plus.
• Well-refined verbal and written communications skills.
• Organization skills and self-directed work ethic are essential.
• Proficiency with transportation CAD/AVL software, Microsoft Outlook, Word, and Excel programs is required.