Lead Operations Specialist (Overnight Shift)

About the role

Lime is seeking a Lead Operations Specialist to oversee and support the company's fleet of shared electric vehicles. The ideal candidate will have at least 21 years of age, a valid driver's license, and one year of experience leading and coaching others.

Responsibilities

• Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists while assigning daily tasks as needed and ensuring workflow is efficient and thorough
• Maintain a team-oriented environment and integrate new members to the team
• Evaluate and provide feedback on team performance
• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
• Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de-escalation skills
• Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
• Maintain communication with the team including peers, shift lead, and manager
• Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
• Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed
• Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
• Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
• Detect and report uncommon situations related to on the ground service and product
• Occasionally assist customers in field by providing support related to Lime vehicles
• Follow established safety procedures to ensure Lime riders are on the safest vehicles
• May be required to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory

Requirements

• Must be at least 21 years of age with a valid driver license and good driving record
• One year of experience in a similar position while leading and coaching others
• An understanding of workforce management to help Ops Management ensure efficient staffing
• Experience in a similar position with knowledge of the local geography
• Ability to drive large vans and work outdoors in all weather conditions
• Able to lift up to 65lbs / 35 kg on a frequent basis required
• Knowledge of cell phone applications. iOS experience preferred
• Ability to work various shifts including evenings and weekends
• Experience safely operating a pallet jack or push cart. Where markets require the use of a forklift, Lime will coordinate a certification
• Strong problem-solving skills, with the ability to perform quick and efficient repairs
• A self-motivated with and the ability to work independently with minimal supervision
• Strong organizational skills with the ability to manage daily tasks
• A safety-oriented mindset, capable of conducting rigorous quality checks
• Excellent communication skills with the ability to interact with team members, riders, and city officials

Qualifications

• Knowledge of cell phone applications. iOS experience preferred
• Ability to work various shifts including evenings and weekends
• Experience safely operating a pallet jack or push cart. Where markets require the use of a forklift, Lime will coordinate a certification
• Strong problem-solving skills, with the ability to perform quick and efficient repairs
• A self-motivated with and the ability to work independently with minimal supervision
• Strong organizational skills with the ability to manage daily tasks
• A safety-oriented mindset, capable of conducting rigorous quality checks
• Excellent communication skills with the ability to interact with team members, riders, and city officials