Lead Operations Associate - Patterson Flynn - Fort Mill, South Carolina

About the role

Schumacher F. Schumacher & Co is a 137‑year‑old interior design company that creates and distributes fabric, wallcovering and furniture to skilled businesses worldwide. Family‑owned, synonymous with style, taste and innovation, the company offers comprehensive collections united by respect for classicism, an eye for the cutting edge, and unparalleled quality. While celebrating its storied heritage, it operates like a 137‑year‑old startup: the culture is progressive and fun, values ideas and results over experience or title, encourages thoughtful, casual communication, and supports development, teamwork, innovation, and life balance. Employees are encouraged to be thoughtful, casual, and to speak their mind; the company strives daily to develop staff for a challenging and supportive environment, believes success comes from collaboration, embraces experimentation and learning from mistakes, and promotes focused, productive time over long hours.

We are seeking a reliable, detail‑oriented, and highly motivated Patterson Flynn Lead Operations Associate to join our distribution center team in Fort Mill, South Carolina. This position serves as a working lead, supporting daily warehouse operations while providing guidance, training, and direction to Operations Associates. The Lead Operations Associate will play an important role in ensuring orders, samples, inventory, and related materials are processed accurately and efficiently.

Responsibilities

• Lead Daily Operations: Provide day‑to‑day direction and support to Operations Associates to ensure work assignments, production priorities, and departmental goals are completed accurately and on time.
• Train and Develop Team Members: Assist with onboarding and training new and existing employees on departmental procedures, safety expectations, equipment operation, quality standards, and productivity requirements.
• Forklift Operation and Training: Safely operate powered industrial equipment and maintain the ability to train and support employees on proper forklift operation in accordance with company safety requirements and applicable certification standards.
• Warehouse Management Systems: Utilize WMS and other internal systems to process orders, track inventory, research discrepancies, update transactions, and support daily warehouse operations.
• Microsoft Excel: Use Microsoft Excel to maintain operational information, track productivity and inventory, organize data, and assist with reporting and departmental documentation.
• Monitor Workflow and Productivity: Assist with coordinating daily workload, assigning tasks, monitoring progress, and identifying operational issues that may impact productivity, quality, or order completion.
• Fulfill and Process Orders: Process incoming orders by accurately selecting products, verifying quantities, packaging materials securely, and preparing orders for shipment.
• Print and Label Samples: Accurately print and apply product labels, ensuring labels correspond with the correct products, specifications, and customer requirements.
• Cut and Allocate Samples: Precisely cut product samples according to required specifications and properly allocate materials for inventory, customer orders, or other operational needs.
• Inventory Management: Maintain accurate sample and material inventory by completing inventory transactions, identifying discrepancies, organizing materials, and ensuring inventory records remain accurate.
• Package Client Materials: Assemble samples, marketing materials, and other components into professional packages for shipment to clients, ensuring all required materials are included.
• Manage Marketing Materials: Track new and existing marketing materials and assets while maintaining organized inventory levels and ensuring materials are readily available when needed.
• Quality and Accuracy: Review completed work for accuracy and quality and assist team members in correcting errors or process inconsistencies.
• Safety and Compliance: Promote a safe working environment by following and reinforcing company safety policies, proper material‑handling procedures, and equipment requirements.
• Team Support and Communication: Serve as a point of contact for Operations Associates by communicating priorities, answering operational questions, escalating concerns when appropriate