Lead Online Shopper

About Festival Foods

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—you’ll see it in our daily interactions, how we treat our guests, and through our extensive associate benefits and programs.

About the Role

As a Lead Online Shopper, you’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring every order is picked with care, accuracy, and efficiency. In this retail role, you’ll support and coach a small team while keeping operations running smoothly in our Click N Go department.

Responsibilities

• Lead and support a team – Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
• Pick, pack, and prepare orders – Select only the freshest and highest-quality products, following guest preferences and notes.
• Manage order fulfillment – Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
• Ensure guest satisfaction – Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.
• Keep operations running smoothly – Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
• Manage time – Prioritize tasks effectively and adjust quickly to unplanned duties.

Requirements

• High school diploma or equivalent experience.
• Strong leadership and mentoring skills.
• Excellent verbal and written communication.
• Self-starter mindset with the ability to work independently.
• Basic proficiency in Microsoft Office (Outlook, Excel, Word).
• A valid liquor license (or willingness to obtain one).

Physical Demands and Work Environment

• Ability to work in varying temperatures such as sales floor, refrigerators, backrooms, and coolers.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to bend, kneel, and stand for extended periods of time.
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials.

Schedule

This full-time Lead Online Shopper role offers 38-40 hours per week, with shifts that may include mornings, afternoons, evenings, weekends, and holidays.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support related to personal or professional challenges.
• 401(k) Retirement Plan: Festival Foods offers a 401(k) with an annual discretionary match to help associates reach their savings goals.