Lead Personal Shopper

About the Role

You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. This position offers an opportunity to be directly involved in the company’s fastest-growing sales channel, gaining career experience in eCommerce, logistics, information technology, customer service, and grocery retail.

Responsibilities

• Support in-store and curbside marketing programs to promote Lowes Foods To Go (LFTG) services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Motivate and educate your team on expectations and best practices.
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs.
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers.
• Communicate out-of-stocks and/or quality/freshness situations to store management daily.
• Communicate any service issues with the Guest Care Center and store management daily.
• Communicate with guests via phone and email to ensure guest satisfaction.
• Provide in-store guest service as needed (bagging, product location, cleaning, No Noticeable Wait).
• Maintain a professional appearance and attitude at all times.
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback.
• All other duties assigned by management.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to read and understand information and take direction.
• Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to bend, kneel, and stand for extended periods of time.
• Ability to work well with computers, handheld Android/iOS devices, and basic Microsoft Office skills.
• Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams.
• Knowledge of agricultural products and seasonality of offerings.
• Knowledge of Microsoft Excel, email, keyboard, and basic computer skills.