Lead Office Specialist II

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

• Ensure the clinical practice operates efficiently on a daily basis.
• Train and instruct all new administrative staff members.
• Maintain adequate levels of administrative supplies for the department.
• Ensure all charge entry is captured and all clinic dictation is completed by the physicians.
• Work collectively with the Practice Manager on the billing correction list to ensure claims are refiled and paid.
• Demonstrate excellent customer service while interacting with patients and other healthcare professionals.

Requirements

• High School Diploma or GED.
• 2-3 years in a healthcare setting with demonstrated growth and development leading to greater responsibility within an organization.
• 5 years of experience in a healthcare setting with supervisory responsibility preferred.
• Medical terminology knowledge preferred.

Pay

Minimum USD $21.98/Hr. Maximum USD $36.27/Hr.

Benefits

• Competitive health, prescription, vision, and dental benefits, plus a wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and “catch-up” provision.
• Paid Time Off (PTO) and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other employee-related wellness opportunities through our Employee Assistance Program.
• Employer-paid Short & Long Term Disability benefits for eligible employees.
• Voluntary benefits, including discounts on auto & home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program for employees who go above and beyond in living Mercy’s Mission and Values.