Lead Network Engineer

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, partnership is how we approach everything—our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

About the role

This is a hybrid position based in West Des Moines, IA.

Responsibilities

• Assist onsite deployments and troubleshoot network security, Layer 2 & Layer 3 hardware and software related issues.
• Extensive troubleshooting of network outages, network performance issues, configuration issues, security issues, and high CPU utilization.
• Perform security risk assessments for clients and provide findings and recommendations.
• Analyze, configure, and troubleshoot complex networks.
• Support Core, distribution, and access layer switches.
• Work with business unit escalation teams, tools teams, and training groups.
• Configure, analyze, and troubleshoot highly complex networks.
• Use Cisco’s Routing and Switching platform knowledge (e.g., system architecture, switching, routing, and forwarding issues) and other Cisco devices to work with customers and business partners.
• Provide troubleshooting, defect management, and training documentation skills.
• Solve product and network problems of moderate complexity.
• Day-to-day management of TEKsystems contractor teams (15-20 resources).
• Ensure all resources adhere to customer safety standards and PPE requirements.
• Project Management for ongoing deployment/installation programs.
• Manage technician leads (3) spread across the customer’s campus.
• Process improvement around onboarding, operations, and invoicing of customer projects.
• Advisory to Bid Management team for new projects.
• Schedule management for technicians working on multiple projects.
• QC oversight for ongoing projects before handoff to customer.
• Partner with sales to grow additional opportunities within Microsoft.

Requirements

• Bachelor’s degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 4 years of working experience in the related field.
• Knowledgeable in Network Security, Layer 2 & Layer 3 switching experience in large-scale LAN or Datacenter environments.
• Proficient in MS Office (Word, Excel, Project, Visio, and PowerPoint).
• Experience working with Windows and Unix-based workstations, shells, and other typical network management system platforms.

Skills

• Deployment
• Schedule management
• Risk assessment
• Troubleshooting hardware
• Customer-facing ability

Pay

The pay range for this position is $97,800.00 - $146,800.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Benefits

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)