Lead Navigator

About the role

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is a non-profit provider of substance use and behavioral health programs in Arizona, including prevention, education, and treatment using evidence-based models.

The Lead Navigator is an individual in recovery from AOD use and/or GMH for at least one year with at least 90 days of experience as a Navigator or Peer Support Specialist. The primary role involves outreach and supportive services to assist individuals experiencing homelessness, coordinating and monitoring community-based services, and facilitating their delivery. The Lead Navigator mentors Navigator II staff, conducts outreach, engages clients, provides case management, and delivers wrap-around supportive services to individuals with high acuity and vulnerability.

Responsibilities

• Conduct outreach and engagement with individuals experiencing homelessness.
• Provide case management and ongoing wrap-around supportive services.
• Coordinate and monitor RBHA and Non-RBHA community-based services.
• Serve as a mentor to Navigator II staff, assisting with onboarding and program requirements.
• Master processes including coordinated entry, housing referral, leasing up, wrap-around services, and discharge.
• Work as part of a multi-disciplinary team including Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads.
• Coordinate care with community providers and stakeholders.

Requirements

• High school diploma or GED required.
• Associate degree or higher in a behavioral health-related field preferred but not required.
• 1–3 years of full-time healthcare-related work experience providing exposure to behavioral and medical crisis situations preferred but not required.
• Minimum of six months of recovery from substance use and/or mental health disorders required, or equivalent combination of education and experience.
• Current Arizona driver’s license.
• Clear 39-month motor vehicle record.
• Behavioral Health Technician (BHT) certification in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.
• Arizona Fingerprint Clearance card, site-specific.

Benefits

• Generous PTO accrual (5 weeks).
• Medical, dental, vision, disability, and life insurance.
• Supplemental plans including hospital indemnity and critical illness.
• Pet insurance.
• Dependent care savings and health care savings accounts.
• 401(k) with employer match, 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Competitive pay rates.