Lead Navigator

About the role

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of both behavioral health and mental health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.

A Lead Navigator is an individual who is in recovery from AOD use and/or GMH for an appropriate period (greater than or equal to 1 year) and has at least 90 days experience as a Navigator or Peer Support Specialist. The Lead Navigator’s primary role is working with individuals who are homeless, providing outreach and supportive services to assist the member with ending their homelessness. The Lead Navigator serves as the bridge for the patient, in coordinating and monitoring RBHA and Non-RBHA community-based services and facilitates delivery of these services by supporting the individual. The Lead Navigator seeks out individuals with the highest acuity and greatest vulnerabilities, and will be responsible for conducting outreach, engagement, case management, and ongoing wrap around supportive services to the individual. The Lead Navigator is a mentor to the Navigator II to help them onboard, understand the program, and fulfill program requirements. The Lead Navigator has mastered the following processes: coordinated entry, housing referral, leasing up, wrap around services, and discharge. The Lead Navigator works as part of a multi-disciplinary team including specialty positions through the CBI continuum, such as Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads. The Lead Navigator serves as a nexus, coordinating care with community providers and stakeholders.

Responsibilities

• Conduct outreach and engagement with individuals experiencing homelessness
• Provide case management and ongoing wrap-around supportive services
• Coordinate and monitor RBHA and Non-RBHA community-based services
• Mentor Navigator II staff on program onboarding and requirements
• Master and execute coordinated entry, housing referral, leasing up, wrap around services, and discharge processes
• Collaborate with a multi-disciplinary team including Patient Care Techs, Registered Nurses, Counselors, and Clinical Leads
• Coordinate care with community providers and stakeholders

Requirements

• High school diploma or GED required
• Associate degree (or higher) in a field related to behavioral health preferred
• Minimum of one (1) year of recovery from substance use and/or mental health disorders required
• 1–3 years of full-time healthcare-related work experience where prior experience provides adequate exposure to both behavioral and medical crisis situations preferred
• 1–3 years of substance abuse/mental health recovery-oriented service preferred
• Or equivalent combination of education and experience
• Current AZ Driver’s License (valid and in good standing)
• Clear 39-month Motor Vehicle Record
• Arizona Fingerprint Clearance Card
• Behavioral Health Technician (BHT) in accordance with A.A.C. R9-10-115 and CBI Clinical Policies and Procedures

Benefits

• Medical, Dental, Vision, Disability, Life, and Supplemental plans
• Hospital indemnity/Critical Illness coverage
• Pet Insurance
• Dependent Care Savings and Health Care Savings accounts
• 401(k) with employer match—100% vested upon enrollment
• Generous PTO accrual (5 weeks)
• Wellness programs
• Tuition Reimbursement and Scholarship Programs

Pay

Very competitive pay rates.