Lead Nail Technician

About the role

The Lead Nail Technician is responsible for overseeing a team of licensed professionals as well as performing high-quality services for Woodhouse Spa guests. As a liaison between the department spa professionals and the location leadership team, the Lead role provides supervision over their specific department and fosters a positive, professional, and productive work environment that maximizes employee retention. This role will work collaboratively with the location management team to meet/exceed monthly KPI metrics. This position reports directly to the Spa Director.

Responsibilities

• Lead Nail Technicians are expected to hold their team accountable to the policies and procedures of Woodhouse Spa in addition to training, mentoring, coaching, and providing regular performance feedback to their team to ensure guest retention and continued growth of the location.
• Additionally, this position will maintain accurate product levels of backbar items and provide monthly product order info for their department.
• The Lead Nail Technician is responsible for conforming to Woodhouse Spa standards outlined in the Operations Manual and will strive each day to exceed guest expectations.
• They are accountable for obtaining the education and licensure required to perform position-specific services within the state they are working.
• Departmental subject matter expert of Woodhouse Spa protocols, processes, and retail products.
• Training of new spa professionals and continued training/development of department staff.
• Maintaining an accurate inventory of department backbar products and accountability of treatment room restocking procedures.
• Compiling supplies/product order lists/quantities for placing vendor orders for the upcoming month to ensure needed items do not run out.
• Upholding the highest standard of operation when working alongside and observing a team.
• Communicating any concerns or issues with service quality and operations of the department to management to address.
• Partnering with spa management for coordination of events, promotions, staff training, and continued education opportunities.
• Upholding a work environment that minimizes turnover and maximizes retention.
• Preparing the guest for services according to the treatment protocols.
• Reviewing the guest’s intake form for any valuable information.
• Educating the guest about the benefits of the service(s) performed.
• Offering enhancers that pair with the guest’s chosen service(s) and educating them on the benefits of the enhancer(s).
• Educating the guest on the products used during the service.
• Retailing home care products and explaining how to use them properly.
• Communicating various promotions to guests.
• Referring the guest to other Woodhouse Spa services offered.
• Documenting pertinent guest information in their records via SOAP Notes.
• Maintaining organization of the treatment rooms and preparation areas.
• Escorting the guest to the dressing room, service areas, etc., as needed.
• Following all Woodhouse Spa policies and protocols.
• Ensuring proper lighting, music, cleanliness, and aromatherapy are present.
• Supporting the needs of the team and the location.
• Maintaining the proper care of the spa tools and equipment.
• Ensuring safety, sterilization, and sanitation procedures are completed.
• Communicating with staff and management to ensure the location runs smoothly and according to the schedule.
• Renewing licensure as required by the state, prior to the license expiration date.
• Obtaining continuous education per state licensing requirements and/or Woodhouse Spa requirements.
• Protecting the Woodhouse Spa brand.
• Other duties as assigned.

Qualifications

• Licensed Nail Technician with expertise in spa protocols, procedures, and retail products.
• Skilled in training and coaching staff, including onboarding and ongoing professional development.
• Strong operational ability in inventory management, treatment room prep, and adherence to safety and sanitation standards.
• Proven aptitude in guest education, retail sales, and enhancing client experience.
• Effective communicator and team collaborator, supporting management and maintaining brand standards.

Benefits