Lead Monitor Swing Shift

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$20.90 - $22 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision, and retirement benefits.

Job Summary And Purpose

• Arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors, and employees.
• Provide Safety Training to the Monitor staff, and provide ongoing safety oversight.
• Perform Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.
• Driving ability preferred.

Duties And Responsibilities

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
• PATROL PREMISES TO PREVENT AND DETECT SIGNS OF INTRUSION AND ENSURE SECURITY OF DOORS, WINDOWS, AND GATES, ETC. Walk the facility and make reports as needed.
• SHELTER SAFETY: While patrolling, observe the shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know location of fire exits, be prepared to assist participants in case of any emergency. Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required. Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• ASSET PROTECTION: As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft, loss, or damage to the shelter’s assets. Report all suspicious events to direct supervisor. Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand, and practice the professionalism expected – Put clients’/participants’ needs first.

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• TRAIN, SUPERVISE AND SCHEDULE MONITORS
• SHELTER SECURITY.
• MONITOR SHELTER ENTRANCE
• SHELTER SAFETY
• MONITOR CLIENTS; CONDUCT ROOM CHECKS; REPORT VIOLATIONS OF RULES
• WHILE PATROLLING CONTINUOUSLY OBSERVE FOR SAFE OPERATIONS/CONDITIONS, REPORT SAFETY CONCERNS
• ASSET PROTECTION
• COMPLETE WRITTEN REPORTS AND INCIDENTS LOGS OF DAILY ACTIVITIES AND IRREGULARITIES, SUCH AS: UNUSUAL OCCURRENCES, EQUIPMENT OR PROPERTY DAMAGE, THEFT, AND PRESENCE OF UNAUTHORIZED PERSONS
• CLIENT/PARTICIPANT SUPPORT, INCLUDING DRIVING IF LICENSED
• OTHER DUTIES THAT MAY ARISE TO SUPPORT PROGRAM GOALS.

QUALIFICATIONS

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Background Investigation Verification of educational degrees and previous employment
• CLEARANCE OF: General Services Administration’s List of Parties Excluded from Federal Programs HHS/OIG List of Excluded Individuals/Entities Tuberculosis testing within five days of employment start date
• EDUCATION: One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. OR Complete Careers for a Cause (C4C) within 60 days of hire. Within 30 days of hire, must successfully complete VOALA safety training.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
• EXPERIENCE: One year in the general security field, and/or social services / human services, and/or customer service experience.
• PREFERRED QUALIFICATIONS: Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws. Experience in a group residential setting is preferred. Experience serving the homeless is preferred. Related experience in a mental health or substance abuse treatment setting, or other group residential program. Database familiarity Clean driving record to be insurable by VOALA insurance

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.