Lead Milieu Counselor

Department: Mental Health Recovery Services
Program: Prevention and Recovery in Early Psychosis (PREP)
Primary Location: Holyoke, MA

About the Role

As the Lead Milieu Counselor, you’ll be the heart of the therapeutic milieu at PREP. From running groups and planning activities to welcoming new participants and helping guide them through their recovery journey, you’ll ensure that every client feels supported, seen, and part of a community. You’ll work closely with the clinical team to promote recovery-focused routines, foster peer-to-peer connection, and uphold program expectations in ways that are relational, consistent, and empowering.

Responsibilities

• Milieu Leadership
  • Establish a welcoming and therapeutic environment that fosters socialization, routine, and recovery.
  • Lead groups, organize therapeutic and recreational activities, and engage clients in daily program rhythms.
  • Assist with decorating, organizing, and creating a client-friendly space.
• Client Support & Engagement
  • Build strong, trusting relationships with clients and their families.
  • Support client orientation and help reinforce PREP expectations (e.g., no illicit substance use, group attendance, hygiene, cleanliness).
  • Participate in outings to community sites like the YMCA or appointments.
  • Encourage healthy routines and conflict resolution through a trauma-informed approach.
• Team Collaboration
  • Partner with the clinical team to identify and troubleshoot barriers to engagement.
  • Maintain documentation for group sessions, individual contacts, and family engagement.
  • Help coordinate and support student interns assisting with milieu activities.

Requirements

• Valid driver’s license and reliable transportation
• Basic computer skills
• Ability to lift 10–25 pounds and perform CPR

Qualifications

Preferred:

• Certified Peer Specialist (or equivalent lived experience)
• Bachelor’s degree in a human services or related field
• At least 2 years’ experience working with young adults with mental health and substance use needs
• Spanish language skills
• Familiarity with psychosis, harm reduction, and recovery models

Benefits

• Mileage reimbursement
• Generous paid time off
• Health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability
• Tuition assistance and career advancement opportunities
• A culture rooted in inclusion, community, and clinical excellence

Pay

$20-$21/hr

Schedule

Monday-Friday (Daytime hours, with flexibility for outings and special events)