Lead Messenger & Escort - 3p-11:30p

Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Essential Duties & Responsibilities

• Ensures that all floors are properly covered daily to provide routine specimen, chart and mail pick-up and delivery.
• Ensures that all runs are performed on their scheduled time and that all patients arrive at their scheduled appointments on time.
• Ensures that all complaints that are received are followed up in a timely manner and that the proper departments are notified on the same day.
• Dispatches with the ability to properly prioritize calls to ensure the timely delivery of all items and patients.
• Ensures that all paperwork related to the operation of the department is completed in a timely manner.
• Trains and orients section employees in proper etiquette, appropriate conversation and desired decorum.
• Ensures that all U.S. mail is properly sorted and with the proper postage and ready for the scheduled pick-up.
• Exhibits strong interpersonal skills and responds logically and consistently in unusual or crisis situations.
• Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.
• Complies with all Lahey Clinic Policies.
• Complies with behavioral expectations of the department and Lahey Clinic.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.

Minimum Qualifications

• Education: High school degree preferred
• Licensure, Certification, Registration: CPR
• Skills, Knowledge & Abilities: Demonstrates the ability to be thoroughly trained to meet organizational standards.
• Experience: Minimum of three years of work experience in a medical environment

Pay Range

$18.74 – $25.22