Lead Medical Office Assistant - The Longstreet Clinic - Pediatrics

About the role

Performs duties that include reception, maintaining clinical and financial records, front office inventory requirements, and medical records. Acts in a supervisory role in the absence of the Practice Administrator and assumes leads responsibilities in addition to MOA responsibilities.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure accurate and timely communication is facilitated.
• Procures patient referrals in accordance with physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral.
• Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the IDX system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced.
• Enters charges accurately.
• Forwards all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Maintains inventory of front office supplies as required.
• Updates patient information with pertinent information as needed, arranges payment agreements as indicated.
• Led Responsibilities:
• Maintains patient flow and the initiation process for establishing patient information, assisting as needed to achieve a smooth efficient operation.
• Ensures that daily audit journals are balanced.
• Ensures that all monthly reports are forwarded to the Billing Office in a timely manner.
• Maintains inventory needs based on set levels of need.
• Maintains storage of all inventory, ensuring all supplies are maintained in a neat and orderly manner.
• Correctly prepares requisitions for supplies and forwards via courier to the Medical Center.
• Resolves any discrepancies in patient’s accounts in a timely manner.
• Verifies accuracy of each employee’s time by comparing actual to detail as distribution payroll reports are received.
• Maintains clinic repair needs, submits work order.
• Maintains a petty cash fund and balances as needed for reimbursement in coordination with Practice Administrator.
• Organizes monthly invoices for Practice Administrator to approve, then sends approved invoices to accounts payable for payment.
• Communicates employee issues with the Practice Administrator, resolves issues according to process established.
• Covers duties and needs of the clinic in conjunction with Practice Administrator to ensure an efficient and effective operation.
• On an as needed basis, assists with monthly staff work schedules, assigns and monitors staff lunch/break schedules, and orders supplies using Lawson or PSS ordering systems.

Requirements

• Licensure or other certifications: Not specified
• Education: High School Diploma or GED.
• Experience: Minimum 1 year of customer service or physician's office experience.

Qualifications

• Preferred Licensure or other certifications: Not specified
• Preferred Education: Not specified
• Preferred Experience: Not specified

Skills

• Knowledge of and proficient use of EMR (Electronic Medical Record) system.

Benefits

N/A

Pay

N/A

Schedule

N/A